Terms of Service

OVERVIEW

Note: Our products are shipped from our logistics center in China. Delivery time to Australia is usually 6–12 business days.

This website is operated by Roxe Sydney. Throughout the site, the terms “we”, “us” and “our” refer to Roxe Sydney. Roxe Sydney offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website or purchasing one of our products, you agree to use our services (“Service”) and to be bound by the following terms and conditions – including any additional policies mentioned herein or accessible via links. These Terms and Conditions apply to all visitors and users of this website, including, but not limited to, customers, dealers, partners, suppliers, and content contributors.

Kindly read these Terms and Conditions carefully before using our website. If you do not agree to all or any of the term(s), you may not access our website or use our services. If these terms and conditions are to be understood as an offer, acceptance is expressly limited to these Terms and Conditions.

New features/tools added to our online store are automatically subject to these Terms and Conditions. The most current version of the Terms and Conditions is always available on this page. We reserve the right to modify, supplement, or update these Terms and Conditions at our sole discretion by posting the relevant amendments on our website.

It is your responsibility to check this page regularly for changes. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms and Conditions.

Our online shop is powered by the Shopify Inc. platform. Shopify provides us with the technical e-commerce infrastructure that enables us to offer our products and services securely and reliably.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state or province of residence. If you are the age of majority, you also confirm that you have provided consent for any of your minor dependents to use this website.

You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable laws and regulations in your jurisdiction, including but not limited to copyright laws.

You must not transmit any viruses, malware, or other harmful or destructive code through the use of our services.

Any violation of these Terms of Service may result in the immediate termination of your access to our services.

SECTION 2 – GENERAL TERMS AND CONDITIONS

We reserve the right to refuse, limit, or terminate access to our services at any time, with or without notice, and without providing a reason.

You acknowledge that any content you submit, excluding sensitive payment information such as credit card details, may be transmitted unencrypted. Such transmissions may involve (a) routing across multiple networks and (b) technical modifications to ensure compatibility with connecting systems or devices. However, all credit card and payment information is always transmitted securely using encrypted networks.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF THE INFORMATION

We accept no liability if the content provided on this website is incomplete, inaccurate, or outdated. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

Occasionally, historical information may also be published on our website. This information is—naturally—not current and serves only for documentation or reference purposes. We reserve the right to change or update the content, information, or materials on this website at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may be available in limited quantities and are subject to return or exchange conditions as outlined in our Return Policy .

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We do not guarantee that the quality of the products, services, information or other materials you purchase or receive will meet your expectations, or that errors in the service will be corrected. The actual product may slightly differ from the product that you view on the website.

SECTION 6 – ACCURACY OF INVOICE AND ACCOUNT DETAILS

We reserve the right to refuse or cancel orders at our sole discretion, regardless of whether they have already been confirmed. We may also limit quantities per customer, household, or order. These restrictions may apply to orders placed using the same customer ID, credit card, or identical billing and shipping addresses.

You agree to provide accurate, complete, and up-to-date information for all purchases in our online shop, including your billing details, payment information, and contact details. Furthermore, you agree to regularly update your account and relevant data—such as your email address, credit card information, and expiration dates —to ensure your transactions are processed smoothly and we can easily contact you if we have any questions.

For more details, please review our Return Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS AND FUNCTIONS

We may occasionally provide you with access to certain third-party tools or features over which we have no control regarding operation or content.

You acknowledge that these tools are provided without warranty, representation, or guarantee of any kind – that is, "as is" and "as available," without us expressly recommending their use or guaranteeing their functionality. Any responsibility or liability arising from the use of such third-party tools is excluded.

The use of these optional services is entirely at your own risk and discretion. Please ensure you familiarize yourself with the terms of service and privacy policies of the respective third-party providers before using these tools.

We reserve the right to provide additional features or services via our website in the future – including new tools, integrations, or resources. Such enhancements will also automatically be subject to these Terms and Conditions.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit creative content to us—such as ideas, suggestions, proposals, concepts, or other materials (collectively, “Comments”)—whether at our request (for example, in connection with a promotion, competition, or campaign) or voluntarily, you agree that we may use such Comments without restriction, including without limitation as to time or geographic scope. This includes the right to edit, copy, publish, distribute, translate, and otherwise use your submissions in any medium or format.

We are under no obligation to maintain Comments in confidence, to provide compensation for them, or to respond to them. We reserve the right, at our sole discretion, to review, edit, or remove any content that violates applicable laws, infringes the rights of third parties, breaches our policies, or is otherwise deemed inappropriate or objectionable.

You represent and warrant that your Comments do not infringe upon any third-party rights, including but not limited to copyrights, trademarks, or personal or privacy rights. Your submissions must not contain unlawful, offensive, defamatory, obscene, or malicious content, including viruses or other harmful code that could impair the functionality of this website.

You may not use false identities, impersonate others, or misrepresent the origin of any Comments. You are solely responsible for the accuracy and content of your submissions. We assume no liability or responsibility for Comments posted by users or third parties.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Despite our best efforts to ensure accuracy, errors may occasionally occur on our website or within our services. These may include typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or product availability.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time if any information is found to be inaccurate, including after an order has been submitted. Such corrections or changes may be made without prior notice.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose;

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

We strive to make access to our website and services stable, secure, and error-free. However, we do not guarantee that use will be uninterrupted, error-free, secure, or free from delays at all times.

In no event shall we be liable for any direct, indirect, incidental or consequential damages arising from the use of, or inability to use, our services – including, but not limited to, lost profits, data loss or business interruption.

To the extent permitted by law, our liability is in any case limited to the amount you paid for the product or service in question.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Roxe Sydney , including all affiliated companies, employees, agents, partners, suppliers and service providers, from any and all claims, demands, damages, losses or costs (including reasonable legal fees) arising out of or incurring through

Your breach of these terms and conditions,
Your violation of legal regulations or
the disregard of third-party rights

arise or are related to it.

This indemnification applies regardless of whether the claims are directly or indirectly related to your use of our website or services.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These terms of use remain in effect until terminated by either you or us. You may terminate the agreement at any time by notifying us in writing that you no longer wish to use our services or by ceasing to use our website.

Should we determine, at our sole discretion, or have reasonable grounds to suspect, that you have violated any of these provisions, we reserve the right to terminate this agreement immediately and without notice. In this case, all payment obligations due up to the termination date will remain in effect, and we may permanently or temporarily deny you access to our services.

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – APPLICABLE LAW

These Terms of Use and any separate agreements on the basis of which we provide you with services are governed by the substantive law of Australia. The place of jurisdiction for all disputes relating to these Terms of Use is – to the extent permitted by law – the registered office of Roxe Sydney.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Store name: Roxe Sydney

Address: Av. de España 36 Granada, Spain

Email: info@roxesydney.com

Telephone: +34 611021235

Customer service

Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We strive to answer your email within 1–2 working days.

Thank you for shopping at Roxe Sydney!