Shipping Policy

Roxe Sydney currently delivers exclusively to addresses within Australia. International shipping is not currently available.

Note:  Our products are shipped from our logistics center in China.

1. General Shipping Information

We currently ship throughout the Australia. Shipping and delivery times may vary depending on your location.

2. Shipping Rates

We offer free shipping on all orders, with no minimum purchase.

3. Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days (Monday to Friday)
  • Order Cutoff Time: 6:00 PM
  • Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)

Note: Our products are shipped from our logistics center in China. Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

4. Delivery area

Roxe Sydney ships exclusively to private households and business addresses within Australia. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas.

5. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately via email at: info@roxe-sydney.com. Our team will promptly coordinate with the shipping carrier to investigate the issue and work toward a suitable resolution as quickly as possible

7. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 5/12/2025)

Contact Information

Trading Name: Roxe Sydney
Email: info@roxe-sydney.com
Phone Number: +61 (03) 4150 1684

Customer Service Hours

Business Hours (Monday to Friday):
09:00 AM – 06:00 PM (GMT+10:00)
Business Hours (Saturday and Sunday)
10:00 AM – 04:00 PM (GMT+10:00)

We aim to respond to all inquiries within 24 hours.

Company Name: VIVEROS DAMA SL

Registration Number: B53373832

Registered Business Address: Calle Ptda De Matola. Plgno 3214. 03207, Elche Alicante. Spain